Frequently Asked Questions
General FAQ
What are electrolytes and why are they important?
Electrolytes are minerals found in your body fluids that carry an electric charge. They are essential for various bodily functions, including maintaining proper hydration, muscle function, and pH balance. Common electrolytes include sodium, potassium, calcium, and magnesium.
How do I know if I need to replenish my electrolytes?
You may need to replenish electrolytes if you experience symptoms such as muscle cramps, fatigue, dizziness, or headaches, especially after intense physical activity, sweating, or illness. It's important to listen to your body and consult with a healthcare professional if you have any concerns.
What makes your electrolyte products different from others on the market?
Our electrolyte products are formulated with high-quality, natural ingredients to ensure optimal absorption and effectiveness. We avoid artificial colors, flavors, and preservatives, providing a cleaner option to support your hydration and performance needs.
Can I use your electrolyte products if I have dietary restrictions?
Yes, our products are designed to accommodate various dietary needs. They are gluten-free, vegan, and free from most common allergens. Please check the product label for specific details or contact our customer service team for more information.
How should I store my electrolyte supplements?
To maintain the freshness and effectiveness of our electrolyte supplements, store them in a cool, dry place away from direct sunlight. Avoid exposing the product to extreme temperatures or humidity.
What is the shelf life of your electrolyte products?
Our products typically have a shelf life of 18-24 months. Please refer to the expiration date on the packaging which can be found at the bottom of the box, as well as on the backside of each sachet.
Orders and Payment
How do I place an order on your website?
Select your chosen products, add to cart, and proceed to checkout. Enter shipping and payment information as prompted.
What payment methods do you accept?
We accept major credit cards, and other secure payment options. You may refer to our checkout page for all available methods.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order is shipped.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
Shipping and Returns
Do you offer international shipping?
Yes, we ship to select countries. Shipping costs and delivery times vary.
How long will it take to receive my order?
Orders typically arrive within 5-7 business days for domestic shipping. International delivery times may vary.
What is your return policy?
Please contact our customer service team as soon as possible. All return requests will be handled on a case-by-case basis.
Offers and Subscriptions
Do you offer a subscription service for regular deliveries?
Are there any discounts or promotions available?
Customer Support
How do I contact customer support?
You can reach our customer support team via email at info@thehydrolife.co, via Whatsapp at +852 6717 0083 or by phone at +852 6717 0083. Please visit our contact page for more details.